COVID-19: Our Response to the Outbreak
                  New: Translate SMS chats, Find untagged chats, Merge tickets
                  AI Suggested Responses: Improving The Customer Experience
                  Tag, You're It! - Win the Customer Service Game with Auto Tagging
                  Chats by Chat Window and Canned Responses Stats Reports
                  NEW: Terminate chats with time delay, automatic messages for idle chat sessions
                  Tracking Conversions influenced by Live Chat and Email Support interactions
                  Facebook Integration

                  Facebook Integration

                  Feb 05, 2018

                  LiveHelpNow Help Desk Software allows companies of all sizes to interact with their customers via Live Chat, SMS/Text, Email ,…

                  New report: Tickets by Source

                  New report: Tickets by Source

                  Jan 10, 2018

                  Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook…

                  Security incident Nov 23rd, 2017

                  Security incident Nov 23rd, 2017

                  Nov 25, 2017

                  BETHLEHEM, PA – LiveHelpNow?has identified a cybersecurity incident in which an attacker was able to compromise one of our CDN…

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