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Help Desk Software Products & Features
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Get to Know Your Customers
Do you know who your website visitors are? Or are they all just numbers to you?
- Realtime Visitor Monitoring
- Intelligent proactive engagement
- Create and Manage Customer Lists
- Gain Social Insights
- Order and other activity history
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Increase Sales with Realtime Tips!
Every sale starts out as that crucial moment when your product’s price matched it’s benefit for your customer.
- Generate a List of Hot Leads
- "Billboards" ads within chat
- Intelligent visitor triggers
- Automatic tagging
- Order capture
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Set Up & Get Integrated in Minutes
No setup costs and no contracts! Add live chat to any website in no time, forward email to capture support tickets. LiveHelpNow plugs into all content management systems and integrates with your CRM.
- Plugins for all CMS or simply install our code
- Integrates natively with SalesForce and HubSpot or use API
- Integrations with Join.me and Zoom for remote assistance
- Customer Support System providing real time Webhooks and REST API updates
- Enteprise integration support -
Get Honest Feedback and Analytics
The facts don’t lie. Right now there is a wealth of information on your site holding vital clues to your perfect sales formula.
- Wealth of Reporting and Analytics
- Customizable pre and post inquiry surveys
- Your data! Export anytime!
- Real-time agent scorecards
- Customizable dashboards
- Truly Customer Centric Customer Service System -
Customize Your Environment
Customer Service Software that allows you to reate your own rules. Choose how your website visitors are managed, which messages your agents send, and what countries you'd like to support.
- Create Your Own Business Rules
- Support Multiple Brands at No Extra Cost
- Unlimited Canned Messages
- Instant Language Translation
- Advanced Customization Support
- Designed for Call Centers to be able to easily support multiple brands -
Manage and Train your Employees
Stand over your employee’s shoulders without having to breathe down their necks.
- Realtime Agent Monitoring and scoring!
- Patented Whisper Technology
- Set Operator Permissions and Restrictions
- Skill routing and round robin assignment
- Enterprise roll out know-how -
Enhance the Impact of What You Know
Do your customers sometimes need extra information to answer their questions? Make use of the information you already have on hand through your chat window and/or email reply.
- Transfer Files in live chat or support ticket
- Tag inquiries manually or automatically
- Chat Transcripts for Customers, Chat History for Agents -
Take LiveHelpNow on the go!
Use Mobile App to take chats and support tickets with you as you go. Keep an eye on your site from anywhere.
- Chat and respond to support tickets on the Go with Mobile Apps
- Transfer Chats and support tickets Between Operators and Departments
- Offline workflows and automations -
Is your customer service team overwhelmed and you are considering outsourcing your help desk service?
LiveHelpNow partnered with HelpSquad Call Center to offer 24/7 US Based live chat sales and support teams for your business
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Transform Your Communication
Don’t rely on email alone to begin the issue resolution process. Give your customers a web form that speaks to their needs, and gain social insights.
- Customizable support ticket forms
- Pull Twitter mentions into tickets
- Collect private information such as credit cards via email securely! -
Eliminate Email Clutter
Help Desk Software that organizes customer emails in a concise dashboard that can be easily accessed by all of your customer service agents. Overcome the pitfalls of email.
- A Unified Company Inbox and intelligent routing
- Restrict agent access to only applicable inquiries
- Filter and search, gain insight into interaction history -
A Workflow that Works with You
Don’t work harder, work smarter. Provide short-cuts for agents and updates for customers.
- Canned responses and Knolwedge base integration right within email!
- Drafts, Re-use file attachments, multi-tasking, everything that traditional email is lacking
- Instant ticket updates to both agent and customer
- Intelligent triggers & automations
- SLAs and CSATs all natively included
- Self-service portal, give customer power to help themselves -
Analyze Ticket Archives
See the big picture by viewing all of your past and present customer inquiries at any time.
- Top-Down Administrative Control - see master list of all tickets in one place
- Monitor agent performance in real-time. Finally know how long it takes for your agents to reply to an email!
- Your data! Export anytime
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Easily Publish and Update FAQs
Help your customers help themselves by adding a support center to your site.
- Low Maintenance, No Assembly Required, Completely customizable portal
- Make Knowledge Accessible to both agents and customers or agents only
- Universal Question & Answer Template - add articles in minutes -
Train Employees & Retain Knowledge
Give your employees vital product knowledge, accelerate agent training and distribute best practices.
- Private Articles for Internal Use
- Include Training Documentation and troubleshooters
- Collect Best Practices
- Fear knowledge leaving with an employee no more! -
Deflect Support Calls
A Knowledge Base streamlines sales and support leaving customers satisfied, whether or not they contact you directly.
- Eliminate Repeat Inquiries
- Streamline the Support Process, ask customers to search FAQ before chatting, emailing or calling you
- Increase Customer Satisfaction, customers who get answers instantly are always happier -
Optimized for Search & Get Found
Help current customers find the answers they seek instantly. Inform search engines that your company is on the map and draw prospective customers to your site.
- Publish Dynamic, Searchable FAQs
- Leverage Customer Ratings & Feedback
- Expand Knowledge and Get Results.
Not only does having a knowledge base full of product information educate customers, it also informs internet search engines that your company is on the map. When search engines find your articles, they create inroads straight to your website. Invite customers that search for the products you sell every time you publish an article.
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Availability for all Customers
Even if you don’t have round the clock support, give your customers an opportunity to reach out and let you know they have questions.
- 24/7 Contact via callback request
- Customizable "request callback" form -
Track Your Calls
When customers need to contact you directly, keep track of those interactions and save them for later review.
- Record calllogs and capture voicemail
- Easily filter through conversations -
No Missed Inquiries
No matter when customers visit your site, call management organizes your callbacks into a queue for easy follow-up.
- Capture Call Back Requests
- Assign an agent to a call back request
- Get Notified Instantly -
Virtual Voicemail
Call management serves as a full service voicemail for your business.
- Digital Answering Machine
- Review Calls, Chats, or Tickets for each customer
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