A Chat Bot is an artificial intelligence program that is used to independently communicate with your website visitors via a live chat customer service window. chat bots are designed to simulate human conversation and can be customized to field your business’s customer service and order inquiries in real-time. With LiveHelpNow’s chat bot, you are guaranteed to see an increase in leads, sales, and customer satisfaction. The best part is that you don’t have to hire anyone to maintain the program. We’ll take care of everything for you!
Our chat bots will respond with accurate, predefined answers.
How? Our team will learn every aspect of your business in order to fully understand your brand and its policies. Individually crafted responses are our specialty, and all pre-determined replies will be thoroughly researched and carefully composed. Your customized bot will be designed to function as if it is a living, breathing member of your customer service team.
Your customers will have the ability to submit secure information to our bots upon request.
If your business requires you to obtain confidential information of any type (i.e. financial, medical, identifying) from your customers, our chat bots have the ability to safely and securely collect it. The data will then be transferred in PCI or HIPAA compliant way that utilizes financial grade encryption
Our bots can delegate high-level inquiries to specific departments within your company based on keyword recognition.
Maybe there are certain issues and questions that you prefer your staff to handle directly. We totally understand. We can train your chat bot to know when its time to pass the buck.
LiveHelpNow knowledge base software to the rescue!
Store pertinent information in your chat bot’s data bank. That data can then be drawn upon by the bot to answer complex customer questions. Knowledge base articles can include anything from videos and how-tos to infographics and assembly instructions.
The system can send email notifications to designated members of your staff.
Maybe you would like all of your website leads to be emailed to your Sales Manager at EOD. Or maybe you would like your Customer Service Manager to receive chat survey results. Our software will get pertinent customer info out to your staff on the double!
The bot will take care of all of your scheduling automatically.
Do you need to schedule in-person meetings with clients? Will there be times when customers absolutely have to speak to a live person? The system will log the visitor's contact information, schedule a customer callback and let your staff know.
Live Help Bot has the capability to gain detailed insight into your consumer demographic by implementing in-chat customer surveys.
What do you want to know about your customers and their experience with your brand? You let us know your questions. We’ll get you the answers.
Chatbots Can Increase Your Organizational Efficiency.
Chatbots can handle common customer service inquiries and take a large portion of the chat load off of your staff. This will give your team more time to devote to complicated tasks, while still allowing them to interject when there are high-level issues that need to be handled by a live person.
“Before we implemented LiveHelpNow’s chat bot on our site, our support team was fielding upwards of 5,000 chats per day. Once we started using Live Help Bot chat service, we reduced the number of chats that needed to be answered by CMG customer service reps to 1,500 chats per day. Now our staff can dedicate their time to only the most complicated issues. Our chat bot handles the rest.”
Check Mate Gaming,
CMG Customer Support Manager
Automatic Lead Forwarding
We’ll log your website visitors, collect their contact information and send the data on to you or to your integrated CRM platform.
Automatic Appointment Scheduling
Our chat bots are pretty smart. Yours will keep a virtual calendar and schedule appointments and meetings for you automatically.
Secure Form Submission
Our PCI/HIPAA compliant chat software will not only ensure that your customers’ confidential information gets to you instantly. It will also guarantee that it gets to you safely.
Order and Payment Processing
Most small business can’t afford to have customer service and sales team running 24/7. Don’t worry. Our chat bots have you covered.
24/7 Customer Service and Support
You’ll never miss a lead again. Any time...day or night, our chat bots are never off-duty.
We do it for you!
We work with you to create your Chat Bot per your requirements. No technical knowledge needed!
All your webmaster has to do is paste a snippet of code into your website and viola! You’re ready to go.
No Maintenance Required
LiveHelpNow’s team handles all updates and maintenance on behalf of our clients.
Starting at $95/month per chat bot.
No Rocket Science Needed
Let us handle all the techy stuff. It's our pleasure!